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Six AI Trends to Watch in 2020

Artificial Intelligence (AI) has already made its mark across a vast number of industries – healthcare, human resources, manufacturing… you name it. AI applications are increasing by the second, and we are expecting to see big changes within the next year. Keep reading to learn more about six AI trends we are excited to watch in 2020.

AI will continue to redefine healthcare as we know it.  

According to Frost & Sullivan, AI has the potential to decrease medical treatment costs by 50% and improve health outcomes by up to 40% by 2021. AI is already automating routine processes and tasks in the healthcare industry – such as data management and analysis of diagnostic images. Moving forward, AI’s ability to collect, manage, and analyze data in real-time will improve resource allocation, scheduling optimization, and automated reporting.

AI innovators are also working towards exciting new applications such as AI-powered voice-enabled digital assistants, which can follow voice commands to produce highly-accurate clinical paperwork, and 3D holograms of patient organs, for patients who are unable to reach their doctor in person.  

Human resources professionals will see increased efficiency and improved employee experience.

According to a recent IBM’s Human Resources (HR) survey, 66% of CEO’s believe AI can add value to HR. In recent years, HR professionals have seen success in automating low-value repetitive tasks to free up professionals for more strategic, skill-based work. In 2020, AI is expected to play a bigger role in recruitment and employee engagement processes.

During recruitment processes, AI can be used to sort through candidate applications at a rapid speed and can be designed to exclusively look at candidate credentials, while disregarding factors such as candidate race, sex, age, and organizational affiliations. This can help to reduce human bias in the hiring process, and create a more diverse workplace. AI will also be used to enhance and personalize employee experience. New conversational AI tools can be customized to provide employees with answers to their work-related questions. Imagine a Google or Siri-like tool, but for your job. While the customization process can take time, these new tools will soon evolve into massive time and energy-savers for HR professionals.

Pharmaceutical companies will save time, energy and money.

Back to the healthcare industry, AI is expected to dramatically enhance and improve the nature of clinical trials for pharmaceutical companies. As of now, drug development can take up to 12 years and can cost over $1 billion. In coming years, AI is expected to save time, energy, and cost through large-scale monitoring and detection of drug interactions. Currently, the drug discovery process requires that “people are hunched over microscopes or sitting in front of screens with clickers in their hands counting cells… visual AI platforms can perform this task in seconds, with 99% accuracy in just moments” says Emrah Gultekin, CEO at Chooch.

AI will improve quality control procedures in the manufacturing industry.

AI is expected to improve and enhance processes in all areas of the manufacturing industry in 2020 – from supply chain, to analytics, to client relations. However, one area which is expected to see notable impact is quality control. Quality control is one of the biggest challenges in the manufacturing industry – human inspections can be time-consuming, inaccurate, and even dangerous. In 2020, AI applications such as visual or acoustic inspection are expected to help increase efficiency, accuracy, and safety. According to IBM, technology is becoming “the eyes and ears of quality management.”

Smart text will change the nature of online communication.

If you are currently using a popular email platform, like Gmail, you’ve probably noticed that before you can even begin drafting a response to incoming emails, your email platform has already recommended an array of startlingly appropriate responses.

This is commonly referred to as smart text, which uses a type of AI called natural language processing (NLP). NLP aims to process, understand and predict human language. This type of communicational assistance is intended to save you time and energy in crafting responses – however, it has also been critiqued as a method of further depersonalizing human interaction. Controversial or not, as these technologies advance, we will continue to see more accurate and more extensive smart text applications in 2020.

AI will create 133 million new jobs.

There is no doubt that artificial intelligence has led to fast-paced enhancements across all industries – like the ones featured above. However, its rapid pace has left some feeling uneasy about the future of work; will AI take away more jobs than it is creating?

The answer is no. The Future of Jobs Report from the World Economic Forum estimates that while 75 million current jobs will be taken over by artificial intelligence, 133 million new jobs will be created. Concerns regarding the future of work are widespread – but it is important to remember that AI isn’t intended to take jobs away, but rather to enhance the value and efficiency of uniquely human work.

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