The external board members provided the client team with an operating and staffing structure for the Automation Center of Excellent (COE), ensuring the team was prepared to identify, qualify, and prioritize new RPA opportunities. The board helped the client understand the required funding and the timeline for the return on investment associated with each RPA opportunity currently in the pipeline. Working group calls between board meetings were extremely effective in helping them to implement the recommendations. The newly established COE has since been merged with another team to optimize existing resources.
There has also been a major cultural change in the organization; employees have embraced the bots and even given them clever names!