Multi-state diversified regional bank holding company
Use Robotic Process Automation to help cut costs and improve customer experience
An RPA Advisory Board leveraging enterprise implementation experts
The board built an operating and staffing structure for the Automation Center of Excellence (COE) capable of:
Identifying, qualifying and prioritizing new RPA opportunities
Identifying and placing talent to develop and manage the RPA lifecycle
Understanding the required funding and the timeline for return on investment associated with each RPA opprotunity currently in the pipeline
External members pushed the client team to define the 3-5 year vision that incorporates RPA as well as more advanced forms of automation.
Beyond RPA, consider the underlying processes that can be improved
Regard RPA as another resource to improve efficiency and reduce cost within the operations of the business
Ensure you are always building for scale
The board provided guidance on a workforce plan for the business once the implementation begins, including training and upskilling the existing talent.